PRIVACY POLICY

for Blossom World Society ’s Students, Donors, Volunteers and Members

This Privacy Policy (“Policy”) sets out the basis which Blossom World Society (BWS) and its satellite centres (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

 

PERSONAL DATA

1. As used in this Policy: “Personal Data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

2. Under the Singapore Personal Data Protection Act (PDPA), business contact information (e.g., name, company address, company telephone number) is not considered as personal data so long as it is used strictly for business-to-business (B2B) transactions.

3. Other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits).

 

PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA

The purposes (“purposes”) for which BWS processes personal data include following as may be applicable to you:

  1. process, administer, facilitate, maintain and/or manage your relationship with BWS as a member, volunteer, programme participant, beneficiary, student and/or donor;

  2. provide you with the services you have requested and maintaining our relationship with you;

  3. operational purposes including assessing your suitability for subsidies, grants, programmes and services, and statistical analysis;

  4. provide you with materials on BWS’s activities, products, programmes and services and/or those of third parties with whom BWS may collaborate;

  5. solicitations and other communications pertaining to needs and donations and sale of products and services;

  6. supporting, dealing with and/or administering your health, medical and welfare requirements;

  7. identity verification, sanctions screening and due diligence checks as may be required under applicable law, regulation or directive;

  8. conducting market research and surveys with the aim of improving our products, programmes, services and operations;

  9. to comply with law or regulation, including requests from local or foreign regulators, government, tax or law enforcement authorities;

  10. for the prevention and detection of crime (including, without limitation, money laundering, terrorism and fraud prevention, detection and prosecution);

  11. to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights;

  12. for marketing purposes;

  13. for surveillance of premises.

 

COLLECTION AND USAGE 

Generally, we collect personal data in the following ways:

  1. when you submit any forms, including but not limited to application and declaration forms;

  2. When you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our services, make a donation or purchase any of our products;

  3. When you interact with our staff, including customer service officers, marketing representatives and agents, for example, via telephone calls, letters, fax, face-to-face meetings and email;

  4. When you use our services provided through online and other technology platforms, such as websites, intranet and apps, including when you establish any online accounts with us;

  5. When your images are captured by us via CCTV cameras while you are within our premises or via photographs or videos taken by us or our representatives when you attend events hosted by us;

  6. When you are contacted by, and respond to, our marketing representatives and agents and other service providers;

  7. When you submit an employment application or when you provide documents or information including your resume and/or CVs in connection with any purpose;

  8. When we receive your Personal Data from collaborating entities, business entities, public agencies, your employer and other third parties;

  9. When you use our electronic services, or interact with us via our websites or use services on our websites;

  10. When we seek information from third parties about you in connection with your relationship with us, including job applications or application to be a representative, for example, from your ex-employer and the relevant authorities;

  11. When you register for our events or promotions, purchases a product or service; and/or

  12. When you submit your Personal Data to us for any other reasons.

 

Please note the following:

  • In general, subject to the applicable exceptions permitted in the PDPA, before we collect personal data from you, we will notify you of the purposes for which your personal data may be collected, used and/or disclosed, as well as obtain your consent for the collection, use and/or disclosure of your personal data for the intended purposes. If you choose not to provide us with the personal data described in this Policy, we may not be able to fulfil our duties towards you or facilitate your request or provide products and/or services to you.

  • If you provide to us Personal Data relating to a third party (e.g., information of your dependent, spouse, children and/or parents), you represent and warrant that the consent of that third party has been obtained for the collection, use and disclosure of the Personal Data for the purposes listed above.

  • You should ensure that all Personal Data (whether that of your own or of a third party) submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you (or such third party) with products and services you (or such third party) have requested.

  • You should update us in a timely manner of all changes to the information provided to us.

  • Any unsolicited personal data received by us will be returned to the sender immediately. If received by email or through our website, these unsolicited personal data will be deleted right away. If received by telephone, these will not be recorded.

 

DISCLOSURE OF PERSONAL DATA

BWS will take reasonable steps to protect your personal data against un-authorised disclosure. Subject to any applicable law, we may disclose Personal Data for any of the purposes specified above to: 

  1. any officer, employee, agent or director of BWS, professional advisers, collaborating entities, third party service providers, agents or independent contractors providing services to support BWS’s programmes and services, and operations, under a duty of confidentiality to BWS;

  2. any person to whom disclosure is allowed or required by law, regulation or any other applicable instrument;

  3. any court, tribunal, regulator (including national and/or international regulator), enforcement agency, exchange body, tax or other authority where we are required to do so by applicable law and/or regulation; any authority or regulator; any directive, order or request of any authority or regulator; or any agreement with a regulator or an authority;

  4. relevant government authorities, ministries, statutory boards and agencies;

  5. any other party to whom you authorise us to disclose your personal data to.

     

WITHDRAWAL 

You have choices regarding our collection, use or disclosure of your personal data. You have the right to object to the processing of your personal data and withdraw your consent. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request to our Data Protection Officer at the contact details provided in this Policy. 

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it. Should we require more time to give effect to a withdrawal notice, we will inform you of the time frame by which the withdrawal of consent will take effect.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our products or services to you and we shall, in such circumstances, review and notify you on the consequences of the withdrawal before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us through our Data Protection Officer’s contact details provided in this Policy.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

COOKIES

Our website uses cookies to improve your browsing experience. The cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use our website generally, recognize your repeat visits and preferences, as well as to measure and analyse traffic. 

These cookies will be stored in your browser only with your consent. By clicking “Accept” on our cookie banner, or if you continue to explore our site without changing your cookie settings. you consent to the use of cookies on our website. You also have the option to opt-out of these cookies by changing your cookie settings anytime. But opting out of some of these cookies may have an effect on your browsing experience.

ACCESS TO AND CORRECTION OF PERSONAL DATA

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request to our Data Protection Officer at the contact details provided in this Policy.

An administration fee may be charged for the handling and processing of your request to access your personal data. If so, we will inform you of the fee beforehand.

We will respond to your request as soon as reasonably possible. Before we accede to your access or correction request, we may need to verify your identity by checking identification document, and the legitimacy of your request. Should we not be able to respond to your request within thirty (30) calendar days after receiving your request, we will inform you in writing within 30 calendar days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

PROTECTION OF PERSONAL DATA

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as SSL, encryption and access restriction to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third-party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

 ACCURACY OF PERSONAL DATA

We generally rely on personal data provided by you. In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer at the contact details provided in this Policy. 

We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up-to-date, taking into account its intended use. Where possible, we will validate the information provided by you using generally accepted practices and guidelines.

RETENTION OF PERSONAL DATA 

 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

We generally do not transfer your personal data to countries outside of Singapore. 

In case transfer is necessary in line with the purposes listed, we will ensure that the standard of data protection in the recipient country is comparable to that of the Singapore Personal Data Protection Act. If this is not so, we will enter into an agreement with the receiving party to accord similar levels of data protection as those in Singapore.

 

DATA BREACH NOTIFICATION

In the event of a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and if appropriate report this breach within 3 calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.

 

MARKETING

If we were already in possession of your personal data prior to 02 July 2014, we may have been using your personal data to provide information of BWS’s services and appeals for support in BWS activities and donation drives, sale and promotion of products.

As a customer of BWS you have the opportunity to make marketing choices. Please inform us accordingly by emailing to our Data Protection Officer. 

DATA PROTECTION OFFICER

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request through the contact details below:

Data Protection Officer
Email: yuemin@blossomworld.sg

By Mail:

  • Data Protection Officer

    Blossom World Society

    #01-321, 9 Toh Yi Drive, 590009

     

EFFECT OF POLICY AND CHANGES TO POLICY

This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

 

Last updated: 1st July 2021